We, DMM Facility Management Private Limited take the pleasure of introducing ourselves as a dynamic and professionally organized company in housekeeping facility management industries.
A group of people who provide help and information usually for electronic or computer problems.” Given this definition, it may seem at first glance like there is little difference between help desks and service desks, but the key word that’s missing here is “customer.” While the main focus of a help desk is simply fixing issues, a service desk’s main focus is delivering service to its customers or users. There’s a certain emphasis on service delivery and customer-centricity in service desks that’s missing in help desks.
When employees need someone to troubleshoot a printer, upgrade security on a laptop, or give them access to a new system, it’s the help desk to the rescue. When customers can’t get into their systems, need help with setup, or encounter a bug, it’s the help desk that typically gets a call.